Airlines reach new heights with the help of Cloud Computing
Feb 13, 2015
The airline industry is a fiercely competitive business environment, cutting costs is essential as savvy consumers shop around for the best deal and airlines face testing competition from budgets companies operating at lower costs.
You may wonder how cloud computing could be a difference maker in such a competitive industry and what it could do to combat some of the industries challenges? Well there are two areas in particular where it can make a big difference. They are:
1) Customer Experience and Self Service:
Airlines can use cloud technology to deliver new passenger services, cloud computing can allow services such as luggage drops with label printing and self-boarding gates. This is based on data generated from check-ins, bookings and reservation systems. These cloud systems can also include customer details required for security clearance and visas, these can then be pre-validated and save the traveller time. This also allows data to be easily accessible everyone who is entitled to some form of access to the information.
The service providers can scale these systems as they're needed, meaning there is no need to expand the IT infrastructure or workforce to accommodate the systems. There are many benefits to installing cloud systems in airports, not least as they negate the need for new IT facilities, software updates and upgrades.
As the cloud system provides a greater level of customer experience and service, the airline can cut costs and concentrate on their core activity: transporting passengers.
2) Aircraft Maintenance:
It's stating the obvious to say, when you're running an airline the most important thing is aircraft maintenance and safety. There are several ways in which cloud technologies will allow airlines to improve aircraft maintenance and ultimately safety.
It's vital for airlines to be able to order, replace and maintain a wide array of components, while at the same time bearing in mind technological developments, safety guidelines, regulatory compliance, aircradt servicing logs and history. Several airlines have already adopted the cloud for aircraft maintenance records, including Virgin America, WestJet and Endeavor.
Although these are just two examples of cloud computing improving the airline industry, there are several other applications within the sector. Cloud computing can be used for tasks such as estimating travel times, aircraft identifications, emission controls, traffic modelling, integrated fare management and customer loyalty programs too.
So it's no surprise that it's estimated that by 2016 49 percent of airports expect to evaluate cloud services through trials and pilot studies. Not to mention, 22 percent of new major infrastructure initiatives will contain cloud computing at their core.
Cloud computing clearly will continue to play a key role in further improving productivity and greater flexibility by the airline industry around the world. And that in turn can only benefit the airline passengers who use their services.