Data Protection Policy

Our aims

We, at Couno, understand that your privacy is important to you and that you care about how your information is used and shared. We respect and value the privacy of everyone who uses our services and will only collect and use information in ways that are useful and consistent with your rights and our obligations under the law.

Our Privacy Notice aims to provide you with key information about:

Please read this Privacy Notice carefully and ensure that you understand it. Your acceptance of our Privacy Notice is deemed to occur upon your first use of our Site. You will be required to read and accept this Privacy Notice when signing up for any of Couno’s services. We reserve the right to update or amend this notice when it is required.

If you do not accept and agree with this Privacy Notice, you must stop using our Site immediately.

Who are we?

Couno is a limited company registered in England under 07340631. Our registered address is Admirals Offices Main Gate Road, The Historic Dockyard, Chatham, Kent, England, ME4 4TZ

Our Data Privacy Officer is responsible for handling our compliance with data protection law and for effectively handling all queries from data subjects about their personal data.

For all data related matters, including subject access requests, please contact:

Danielle Heath

Couno Limited

19 Station Road

Southend On Sea

Essex, SS1 3JY

Tel: 01702 811222



What data do we collect?

To make our practices as clear as possible, we’ve provided a breakdown of the data we collect from you. As we develop and add new products or services that require us to collect or handle data differently, we’ll update this section of our Privacy Notice to reflect those changes.

We will never collect or process special category data, or data relating to criminal convictions or offences, from you. Our website is not intended for children and we do not knowingly collect data relating to children.

The personal data we would like to collect from you is as follows:

When you You provide Via Lawful basis for collection
Contact us by
phone, email or
via our website
First name, Surname, Job, title/function, Telephone number,
Email address
Telephone, Email, Website In performance of a contract
Access our IT support services First name, Surname, Job, title/function, Telephone number,
Email address
Telephone, Email, Website In performance of a contract
Provide services to us or to become a supplier Name, Contact details, Bank details, Identification documentation Telephone, Email, Website In performance of a contract
Promote our products and services First name, Surname, Telephone number, Email, addressPostal, address Telephone, Email, Website With consent
Unsubscribe (non-contact list) First name, Surname Telephone, Email, Website Legal obligation

If you choose not to provide your data, then we may not be able to offer key services to you.

Collecting data from third parties

From time to time we compliantly purchase data for marketing purposes from Experian Ltd.

If we obtained your contact details this way you should have received a Privacy Notice from us. You can view that Privacy Notice here

What happens to your data?

General correspondence


IT Support Service


Supplier/Service Provision


Promotion and Marketing


What is our lawful basis for processing your data?

We collect and process your data using the following lawful bases:

This means we process your data where it is necessary for the performance of a contract we’ve entered with you, or with the intent to enter into a contract with you

This means we process your data in the legitimate the interest of our business in order to provide you with the best service/product and the most secure experience. We always consider and balance any potential impact on you and your rights before we process your personal data for our legitimate interests.

We will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

You can obtain further information about how we assess our legitimate interests against any potential impact on you by contacting our Data Privacy Officer.

In any instance where we’re processing your data based on legitimate interests, you still have the right to object to your data being processed in that manner. To do this please contact our Data Privacy Officer.

This means processing your personal data where it is necessary for compliance with a legal or regulatory obligation.

This means we’ve asked for your explicit consent to process your data in a certain way, and you’ve provided it. You have the right to withdraw your consent at any time.

This is in the rare situation where vital interests of yourself or another person needs protecting.

Who do we share your data with?

We employ the services of a small group of trusted data processors to enable the smooth running of our business and only process your data in line with our explicit instructions.



For more information on how we use cookies and how they affect your browsing experience, please see our Cookies Policy.

How do we keep your data secure?

Your privacy is important to us, so we take all reasonable and proportionate steps to protect your personal information by:

International Transfers

Transfer of personal data to countries or organisations outside of the EEA should only take place if appropriate measures are in place to protect the security of that data.

Sometimes your data is transferred to countries outside of the European Economic Area (EEA), when this occurs, we ensure that the third-party provider participates in and has certified its compliance with the EU-US Privacy Shield Framework.

How long do we keep it?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting or reporting requirements. If you would like more specific information on our data retention periods, please contact our Data Privacy Officer.

Your rights

We fully support your rights and we will always seek to uphold them. However, if you ever feel this is not the case please contact our Data Privacy Officer, to discuss the matter further.

At any point you can exercise your:

In the event you are unhappy with the way we’re processing your data please contact our remote DPO.

In the event we refuse to your rights in any way we will provide you with a reason why. You will then have the right to complain to the supervisory authority as outlined below.

Contact us

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance, contact us:

Data Privacy Officer,

Danielle Heath

Couno Limited

19 Station Road

Southend On Sea

Essex, SS1 3JY

Tel: 01702 811222



If this does not resolve your compliant to your satisfaction, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the United Kingdom’s Supervisory Authority.

Information Commissioner’s Office

Wycliffe House

Water Lane


Cheshire SK9 5AF

Tel: 0303 123 1113


Couno’s customer charter

  • Our mission is to enhance your company’s productivity with data
  • Couno aims to increase your profitability with smoother business operation and lower fixed costs
  • We’re always available so, in case of a problem, we guarantee minimal disruption
  • To see the value we bring to your basis, analyse your company’s KPIs before and after we started service
  • We shape our service around your business. It’s completely scalable and you can increase or decrease service as and when your business requires it