Data Protection Policy

Our aims

We, at Couno, understand that your privacy is important to you and that you care about how your information is used and shared. We respect and value the privacy of everyone who uses our services and will only collect and use information in ways that are useful and consistent with your rights and our obligations under the law.

Our Privacy Notice aims to provide you with key information about:

Please read this Privacy Notice carefully and ensure that you understand it. Your acceptance of our Privacy Notice is deemed to occur upon your first use of our Site. You will be required to read and accept this Privacy Notice when signing up for any of Couno’s services. We reserve the right to update or amend this notice when it is required.

If you do not accept and agree with this Privacy Notice, you must stop using our Site immediately.

Who are we?

Couno is a limited company registered in England under 07340631. Our registered address is Admirals Offices Main Gate Road, The Historic Dockyard, Chatham, Kent, England, ME4 4TZ

Our Data Protection Officer is responsible for handling our compliance with data protection law and for effectively handling all queries from data subjects about their personal data.

For all data related matters, including subject access requests, please contact:

Win Giles

Smarter Data Protection Ltd

Construction House

Comet Way

Southend

Essex, SS2 6GD

Tel: 01702 596002

Email: win@smarterdataprotection.com

 

What data do we collect?

To make our practices as clear as possible, we’ve provided a breakdown of the data we collect from you. As we develop and add new products or services that require us to collect or handle data differently, we’ll update this section of our Privacy Notice to reflect those changes.

We will never collect or process special category data, or data relating to criminal convictions or offences, from you. Our website is not intended for children and we do not knowingly collect data relating to children.

The personal data we would like to collect from you is as follows:

When you You provide Via Lawful basis for collection
Contact us by

phone, email or

via our website

 

First name

Surname

Job title/function

Telephone number

Email address

-Telephone

-Email

-Website

In performance of a contract
Access our IT support services First name
Surname
Job title/function
Telephone number
Email address
-Telephone

-Email

-Website

In performance of a contract
Provide services to us or to become a supplier Name

Contact details

Bank details

Identification documentation

-Telephone

-Email

-Website

In performance of a contract
Promote our products and services

 

First name
Surname
Telephone number
Email addressPostal address
-Telephone

-Email

-Website

 

With consent
Unsubscribe (non-contact list) First name

Surname

-Telephone

-Email

-Website

Legal obligation

If you choose not to provide your data, then we may not be able to offer key services to you.

Collecting data from third parties

From time to time we compliantly purchase data for marketing purposes from Experian Ltd.

If we obtained your contact details this way you should have received a Privacy Notice from us. You can view that Privacy Notice here

What happens to your data?

General correspondence

 

IT Support Service

 

Supplier/Service Provision

 

Promotion and Marketing

 

What is our lawful basis for processing your data?

We collect and process your data using the following lawful bases:

This means we process your data where it is necessary for the performance of a contract we’ve entered with you, or with the intent to enter into a contract with you

This means we process your data in the legitimate the interest of our business in order to provide you with the best service/product and the most secure experience. We always consider and balance any potential impact on you and your rights before we process your personal data for our legitimate interests.

We will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

You can obtain further information about how we assess our legitimate interests against any potential impact on you by contacting our Data Protection Officer.

In any instance where we’re processing your data based on legitimate interests, you still have the right to object to your data being processed in that manner. To do this please contact our Data Protection Officer.

This means processing your personal data where it is necessary for compliance with a legal or regulatory obligation.

This means we’ve asked for your explicit consent to process your data in a certain way, and you’ve provided it. You have the right to withdraw your consent at any time.

This is in the rare situation where vital interests of yourself or another person needs protecting.

Who do we share your data with?

We employ the services of a small group of trusted data processors to enable the smooth running of our business and only process your data in line with our explicit instructions.

 

Cookies

For more information on how we use cookies and how they affect your browsing experience, please see our Cookies Policy.

How do we keep your data secure?

Your privacy is important to us, so we take all reasonable and proportionate steps to protect your personal information by:

International Transfers

Transfer of personal data to countries or organisations outside of the EEA should only take place if appropriate measures are in place to protect the security of that data.

Sometimes your data is transferred to countries outside of the European Economic Area (EEA), when this occurs, we ensure that the third-party provider participates in and has certified its compliance with the EU-US Privacy Shield Framework.

How long do we keep it?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting or reporting requirements. If you would like more specific information on our data retention periods, please contact our Data Protection Officer.

Your rights

We fully support your rights and we will always seek to uphold them. However, if you ever feel this is not the case please contact our Data Protection Officer, to discuss the matter further.

At any point you can exercise your:

In the event you are unhappy with the way we’re processing your data please contact our remote DPO.

In the event we refuse to your rights in any way we will provide you with a reason why. You will then have the right to complain to the supervisory authority as outlined below.

Contact us

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance, contact us:

Data Protection Officer,

Win Giles

Smarter Data Protection Ltd

Construction House

Comet Way

Southend

Essex, SS2 6GD

Tel: 01702 596002

Email: win@smarterdataprotection.com

 

If this does not resolve your compliant to your satisfaction, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the United Kingdom’s Supervisory Authority.

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Tel: 0303 123 1113

Email: https://ico.org.uk/global/contact-us/email/

Couno’s customer charter

rosetta
  • Our mission is to enhance your company’s productivity with data
  • Couno aims to increase your profitability with smoother business operation and lower fixed costs
  • We’re always available so, in case of a problem, we guarantee minimal disruption
  • To see the value we bring to your basis, analyse your company’s KPIs before and after we started service
  • We shape our service around your business. It’s completely scalable and you can increase or decrease service as and when your business requires it