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Services

Outsourced Service Desk
Outsourced Service Desk

Thanks to the flexibility and quality of the services we offer, Couno is one of the UK’s leading leading outsourced service desk providers.

Our outsourced service desk support offers numerous options to your IT team, from ad-hoc support to a fully outsourced solution.

Our outsourced help desk solutions give your business the advantage of providing much-needed support to your existing IT team, whilst improving your outcomes in terms of both speed and efficiency.

Deciding whether you want to use a solely in-house team or outsource your helpdesk usually comes down to two things – budgets and expertise.

An in-house team of three help desk technicians may cost your company in excess of £100,000 in wages, not to mention the set-up costs of finding and furnishing additional floor space. IT is a rapidly evolving area too, so the skills your team have when you first recruit them probably won’t stay relevant for very long.

An outsourced team will cost a fraction, and you’ll be able to benefit from a whole team of experts with skillsets that cover different disciplines in IT, IT security, and IT maintenance.

But we’re not here to take people’s jobs away – we build great relationships with your existing people too. By taking away the less important, time-consuming tasks away from your existing IT team, their time will be better spent developing and improving the IT systems your company has already invested in.

Contact Couno today and let’s talk about how we can help your business thrive.

Service desk support

The Couno help desk support system delivers first line support and third line support.

First line support takes over all initial enquiries from your in-house IT team, giving them more time to focus on more pressing issues. We will diagnose and manage any issues quickly and professionally, with the aim of immediate resolution. If the problem is more complex and can’t be resolved at first contact, we will send it back to your in-house team for second and third line support.

If you choose the third line support option, it’s the other way around. Your staff report issues to your in-house team for first and second line support, then if they can’t fix it we’ll send the cavalry in.

Help desk support questions and answers

You can outsource all or part of your IT support needs to our service desk remote support.

The entire help desk support process is based upon quick delivery of a solution to all your IT issues. Our help desk support technicians use an advanced, transparent support management ticketing system for maximum efficiency.  Tickets are easy to create and it’s easy for staff to follow a ticket’s progress through the system.

Thanks to the size and experience of our multi-disciplinary team, we can guarantee very fast responses and resolution of all IT issues – even the really tricky ones.

Working with Couno is good for your IT team. Not only will they get more time to focus on the things that really interest them, they can also pick our brains about projects and complex issues.

Outsourced help desk cost

With Couno, outsourced service desk pricing is based upon a monthly fixed fee. We’ll always agree costs with you in advance, so there will be no surprises when it comes to billing.

 

Outsourced help desk UK

If you feel your company is not making the most out of its existing IT team because its productive work is being constantly interrupted by remedial issues raised by staff, talk to Couno about our low-cost, monthly fixed-fee solution.

Please dial 020 3553 4696 or email hello@couno.co.uk to book your consultation.

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Couno’s customer charter

rosetta
  • Our mission is to enhance your company’s productivity with data
  • Couno aims to increase your profitability with smoother business operation and lower fixed costs
  • We’re always available so, in case of a problem, we guarantee minimal disruption
  • To see the value we bring to your basis, analyse your company’s KPIs before and after we started service
  • We shape our service around your business. It’s completely scalable and you can increase or decrease service as and when your business requires it