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Services

Remote IT Support
Remote IT Support

Remote IT support that’s quick, easy, scalable, and affordable for businesses of all sizes.

Designed for smaller businesses, Couno’s Remote Support offers competitively-priced remote IT support services when you need it, along with round-the-clock monitoring of your company’s IT infrastructure and its systems.

Your IT systems should deliver tangible business benefits to your company. But that often means a major up-front investment with considerable ongoing costs in staffing, licensing, and maintenance.

There is another way.

If you’re looking to bring your fixed costs down without affecting the performance, integrity, or compliance of your systems, Couno’s Remote Support has been designed to help you.

You’ll be able to benefit from expert support on all aspects of IT from computers, software, servers, IT infrastructure, and networks. And your staff can contact our IT support team any time they need a helping hand. It’s flexible, friendly and highly cost-effective.

Remote IT support for small business

Included as standard with our Remote Support service is our leading round-the-clock IT monitoring solution, which includes:

  • automatic provision of critical software and security updates
  • network and terminal traffic and activity monitoring to quickly identify any potential threats or outages
  • a full audit of your IT system’s hardware and software, so all vulnerabilities are identified and repaired to prevent cyberattacks and misuse
  • IT and server monitoring tools, identifying any imminent threats to your business and acting on them fast

There is absolutely no limit to the amount of IT remote technical support your company and its employees can access. We’re here to help your business whenever you need us.

IT support remote access

We’re here to make your life easier, so when you need to contact us you’ll speak to a real human who understands your company and get straight to work on any issues.

Our unlimited IT remote support services can be accessed by telephone and email and cover all issues connected to your servers, PCs and networks. The vast majority of problems are solved quickly on the first contact with our technical support team operators, but if the problem is more complex we’ll happily pay you a visit.

Couno’s Remote Support service is delivered to you for a competitive fixed monthly fee, making it far more cost-effective than a permanent on-site staff member. And it’s not just one IT engineer you’re accessing – when you join our happy family of customers, you benefit from having the combined knowledge, experience, and expertise of our entire team.

Contact us between 8.00am and 6.00pm for quick, efficient service.

Remote IT support

We provide our Remote Support service to businesses across Essex and London. If you’d like to see how we can improve your systems and reduce your costs, please call 020 3553 4696 or email hello@couno.co.uk to book your consultation.

GET IN TOUCH

Couno’s customer charter

rosetta
  • Our mission is to enhance your company’s productivity with data
  • Couno aims to increase your profitability with smoother business operation and lower fixed costs
  • We’re always available so, in case of a problem, we guarantee minimal disruption
  • To see the value we bring to your basis, analyse your company’s KPIs before and after we started service
  • We shape our service around your business. It’s completely scalable and you can increase or decrease service as and when your business requires it